Refund policy
1. Return & Refund Policy
Last updated: [08/03/2026]
Thank you for shopping at Horror Clips. We want you to be happy with your purchase. Please review our return and refund policy below.
Returns
You have [30] calendar days from the date you received your item to request a return. To be eligible:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must provide proof of purchase (order number or receipt).
Some items are final sale and not eligible for return, including:
- [Gift cards]
- [Final sale / clearance items]
- [Personalized or custom items]
How to Start a Return
Email us at [Horrorhairclips@gmail.com] with your order number and reason for return. We'll respond with instructions, including whether you're responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note your bank or credit card company may take additional time to post the refund.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within [7] days of delivery at Horrorhairclips@gmail.com with photos of the item and packaging. We'll arrange a replacement or refund at no additional cost to you.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Late or Missing Refunds
If you haven't received a refund after the timeframe above:
- Check your bank account again.
- Contact your credit card company — processing time varies.
- Contact your bank.
- If you've done this and still haven't received your refund, contact us at Horrorhairclips@gmail.com